Maintenance and service
A stopped lift is our emergency
Maintenance contracts for lifts, escalators and platform lifts of any make. Scheduled visits, statutory inspections and emergency call-out on a toll-free line open around the clock.
The point
Good maintenance shows in the breakdowns that do not happen. The rest is an invoice.
Italian decree 162 of 1999 sets the minimum: periodic visits, a six-monthly check of the safety gear, a two-yearly inspection by the notified body. They are minimums, and on their own they do not keep a thirty-year-old lift running.
We schedule visits on the lift's real use, keep spares for the main brands in stock in Turin and record every intervention in a digital logbook the property manager can read.
The toll-free number is answered by a person, not a recording. The technician arrives within two hours when people are trapped, within the day for everything else.
What we do
Visits, inspections and calls
-
01
Routine maintenance
Monthly or two-monthly visits according to the contract: lubrication, adjustments, cleaning of pit and machine room, door checks.
-
02
Statutory inspections
Six-monthly check of ropes, safety gear, overspeed governor and alarm as decree 162/1999 requires, and assistance to the notified body at the two-yearly inspection.
-
03
Emergency call-out
Toll-free 800 984858, around the clock. Two hours when people are trapped, the working day for other faults, with the technician who knows the lift.
-
04
Repairs and spares
Spares warehouse in Turin for the main brands, controllers and boards repaired in our lab, doors and operators replaced within the day.
-
05
Code upgrades
Levelling accuracy, emergency lighting, two-way communication, shaft guarding: the work inspections prescribe, done in stages.
The calendar
Twenty-four months of a contract
One visit a month, the safety gear check every six, the notified body inspection every two years. The orange line is today.
- Routine visitEvery month, according to the contract
- Six-monthly checkRopes, safety gear, governor, alarm
- Two-yearly inspectionNotified body, with our technician present
- 24
- routine visits
- 4
- six-monthly checks
- 1
- two-yearly inspection
- 2h
- to reach trapped passengers
The calendar follows Italian decree 162/1999 and the Complete contract. With the Basic contract visits are every two months.
Contracts
Three levels, one toll-free number
| Contract | What it includes | From |
|---|---|---|
| Basic | Two-monthly visits, six-monthly checks, call-out in working hours | 68 € a month |
| Complete | Monthly visits, checks, call-out around the clock, repair labour included | 112 € a month |
| All-inclusive | As Complete, plus spares and the upgrades prescribed by inspections | 165 € a month |
Indicative prices for a five-stop residential lift, VAT excluded. Escalators and public installations have tailored contracts.
The digital logbook
Every intervention leaves a line
Date, technician, hours, spares. The property manager reads it on the phone, the notified body finds it already filled in.
Questions
Before you write
Do you maintain lifts by other manufacturers?
Yes, all the main ones. Before signing we carry out a free inspection and give you a written report on the lift's condition, with urgent work separated from recommended work.
How do we switch to you from another contractor?
With a notice of termination to the old contract within its terms, usually three months. We take care of requesting the logbook and the lift's documentation.
Who pays for the two-yearly inspection?
The lift owner pays the notified body. Our technician's attendance at the inspection is included in every contract.
How quickly do you arrive?
Two hours when people are trapped, within the working day for other faults, in Piedmont and Tuscany. Outside those regions the time is written into the contract.
A free inspection before the contract
Tell us where the lift is and who maintains it today. The report comes within a week.